Sign in and single sign-on
All Kariant sign-ins run through hq.kariant.app. One successful sign-in establishes a shared session across Kariant surfaces.
Ways to sign inlink
HQ supports several sign-in methods from one screen. Pick whichever suits you — you can add more methods to your account later from the security console.
- check_circleEmail and password.
- check_circleMagic link — a one-tap sign-in link sent to your email.
- check_circleEmail one-time passcode (OTP) — each code is valid for 10 minutes.
- check_circleMobile OTP by SMS, with WhatsApp OTP available where enabled.
- check_circleSocial sign-in with supported providers (for example Google).
- check_circleOrganization SSO, where your company has configured it.
How SSO behaveslink
When you click Sign in on any Kariant product, you are brought to HQ (branded for the product you came from), you authenticate once, and you are returned to where you started. The session is shared across kariant.app subdomains, so moving between products does not prompt you again.
If you are already signed in on another Kariant surface, HQ offers a one-tap “Continue as you” instead of asking for credentials again.
Two-step verification at sign-inlink
If your account has two-factor authentication enabled, HQ asks for a second step after your credentials. With one second factor enrolled it is requested directly; with more than one, a chooser lets you pick “Authenticator app” or “Text message”.
Picking the text-message option sends the code to your enrolled phone automatically, with a resend button after a short cooldown. Authenticator codes come from your app — enter the current 6-digit code.
If your organization requires company SSOlink
When your email belongs to a company domain whose organization mandates single sign-on, HQ shows “Your organization requires single sign-on” with a Continue-with-SSO button, and the password, code, and Google options are removed for that account. The Google button cannot bypass this — it routes you to your company sign-in as well.
If you get stucklink
- check_circleA wrong email or password always shows the same message — “Incorrect email or password” — without revealing which part failed or whether an account exists. Check both, or use “Forgot password”.
- check_circleIf you see “An account already exists … using a different sign-in method”, sign in the way you originally signed up (the message names the affected email); you can link the new method afterwards from the security console.
- check_circleUse “Forgot password” on the sign-in screen to start a reset by email. Reset links are checked before the new-password form appears — an expired or already-used link shows a clear message with a one-click way to request a fresh one.
- check_circlePasswords must be at least 12 characters; the same minimum applies everywhere you set or reset one.
- check_circleMagic-link and reset emails come from Kariant — check spam if one does not arrive within a couple of minutes.
- check_circleAccount recovery is stronger when you have added a backup email or phone in the security console.
Frequently asked questions
Why was I redirected to hq.kariant.app when signing in?expand_more
That is by design. HQ is the central sign-in surface for the whole platform — a product’s own sign-in page shows a brief “Redirecting to secure sign-in…” screen, you authenticate on HQ, and you are returned to where you started.
Can partners and admins use HQ too?expand_more
Yes. HQ serves every persona — user, partner, and admin accounts all manage identity, security, and privacy here.
How do I choose a different account?expand_more
Choose Use a different account from the product sign-in flow, then confirm the change at Kariant Identity. Opening the chooser alone does not sign you out everywhere. Continue with the intended account and keep the original destination so you return to the correct product.
Does resetting my password sign me in?expand_more
No. Set your new password using the original recovery link, then sign in. An expired or already-used link needs a new recovery request. Keep the product destination in the link so the sign-in flow can return you to the correct page.
What if sign-in says the shared session could not be confirmed?expand_more
Check your connection, confirm the account you want to use and press Continue. Do not repeatedly reopen an old one-time link. A network timeout does not mean your password is wrong or your verification code expired. Recovery confirms the current account before returning to your original product.
Why does partner setup ask me to confirm a business?expand_more
A paid application must link to the business you intend, not automatically to the first organization on your account. Use the eligible owned-organization list, confirm the no-charge selection, then choose Continue activation when offered. A saved business link is not completed activation. Previously confirmed links are read-only. Use the original application and contact support for missing or conflicting records; do not repeat payment or create another organization to bypass this step.
What if Partner setup takes too long?expand_more
The setup screen stops waiting after one minute and lets you use Continue with the same setup link. A timeout does not mean your payment failed or activation was cancelled. Do not submit a new application or pay again. If activation was confirmed but account access could not refresh, the message says so; use the same link or contact support.
Why must I sign in again while completing Partner setup?expand_more
Setup checks your current master Kariant identity and account access, even when an earlier attempt succeeded. A revoked session, suspended account or inconsistent application cannot activate through an old link. Sign in with the intended verified account and resume the same application; contact support if access still needs review. Do not repeat payment.
What if account access does not refresh after approval?expand_more
A background access refresh is separate from your recorded application, approval and payment. If it is interrupted or asks for verification, sign in with the intended account and resume the same setup link. Do not pay again. Switching accounts or leaving the screen cancels its local continuation; administrator access changes require the administrator review process.
What if account access cannot be verified during sign-in?expand_more
Retry sign-in when the service is available. Kariant does not restore earlier privileged access merely because a verification check could not finish. If the problem persists, contact support with the time and product you were using; never share your password or verification code.
Does an existing Kariant account or email address give me administrator access?expand_more
No. Platform administration is a separately approved staff permission. An old session or a matching email cannot replace a current appointment. If your approved staff access needs review, contact the administrator responsible for your appointment; do not create another customer account or make a payment to restore it.