Common issues on Konsulting
The issues clients actually hit, and what each one means: sign-in loops, "staff access required", an empty client portal, a declined payment, or a failed agent run.
Sign-in loopslink
If sign-in keeps bouncing you back to the login page, you are usually hitting a stale session or blocked cookies. Sign in via konsulting.kariant.app/login directly, allow cookies for kariant.app domains, and complete the "join Konsulting" step when prompted — membership is what unlocks the signed-in pages. If the loop persists, sign out fully on the Kariant Identity hub and sign in again.
"Staff access required"link
This message appears on internal delivery-operations pages (CRM, FDE dashboards, timesheets, capacity, rate cards) that are restricted to the Kariant Konsulting team. It is not an account error — every client feature (packages, portal, tools, white-label) works without staff access.
Client portal is emptylink
The portal shows engagements, milestones, and invoices linked to your account. If you have not started an engagement yet, there is nothing to show — it fills in when your first engagement is created. Package purchases appear under subscriptions immediately.
Payment failed or insufficient Koinslink
- check_circleKoin payments are server-verified: if your balance cannot cover the price, the activation is declined and nothing is deducted. Top up at konsulting.kariant.app/koins and retry.
- check_circleCard/UPI (Razorpay, INR) failures are gateway-side — retry the payment; nothing activates until the gateway confirms, so a failed attempt never half-charges you.
- check_circleWhite-label cycles that cannot be billed enter a 7-day grace period before suspension — topping up during grace keeps the tenant running.
Agent run errorslink
A failed agent run is most often one of: insufficient Koins for the per-run price, the daily free AI allowance being exhausted, or a transient model error. Check your wallet balance first, wait for allowances to reset if you have been running tools heavily, then retry. If a run fails after Koins were deducted, contact support with the agent name and time — the team can trace the run.
Frequently asked questions
I keep getting sent back to the login page.expand_more
Allow cookies for kariant.app domains, sign in at konsulting.kariant.app/login, and complete the join-Konsulting prompt. Persistent loops: sign out fully on the Identity hub and back in.
My payment failed — was I charged?expand_more
No. Koin activations are verified server-side before any debit, and Card/UPI activations only complete after Razorpay confirms payment.
An agent run errored after charging Koins.expand_more
Contact support with the agent name and run time — runs are traceable and the team will review the charge.