Holdback & release
Our checks and the final release terms decide when an earning becomes available. A confirmed purchase is not the same as Koins added to your account.
How holdback workslink
A purchase can be confirmed before our checks and the release are complete. Holdback, lock, installment, and expiry terms are shown separately in History. Until an earning is released, it is not spendable.
History distinguishes scheduled, partially released, fully released, expired, and reconciliation states. It shows released Koins, still-scheduled Koins, and amounts expired or cancelled without release. An expired earning can retain earlier valid releases, but it must not advertise a future installment after expiry.
Your earning tier uses the total Koins released to you. If a release pays off an amount still owed from an earlier reversal, the amount added to your wallet can be smaller than the released total. Use your KashFlow account for the available balance.
History date filters include the whole selected day in your device timezone. Correct an end date that is earlier than the start date. Export CSV includes every matching loaded subscription, even beyond the first visible page; it does not export the separate final-allocation cards.
The History CSV labels the local date, UTC timestamp, original subscription amount in USD, and estimated Koins or Sikka at the display rate when you export. These estimates are not final earnings or wallet credit. Missing dates stay blank. Keep final earning terms and KashFlow credit separate when checking the file.
CSV download requested means the file was handed to your browser, not that it was saved. Check your browser downloads; if an error appears, retry. Text that looks like a spreadsheet formula may start with an apostrophe, for safety. Internal Admin edits and evidence are not included.
Reversals during holdbacklink
If a subscription is refunded or cancelled while its Koins are still held, the earning is cancelled outright — the held Koins are simply never credited, and nothing is deducted from your wallet. Only cashback that was actually paid out can be clawed back by a later reversal.
Frequently asked questions
Where do I see held Koins?expand_more
Open History and look at Earning verification. Final amounts, released and still-scheduled portions, and applicable dates are shown separately from estimates. Scheduled amounts are not yet spendable.
Can a release be delayed?expand_more
A due date is not proof of a completed release. Verification, account restrictions, or reconciliation can delay it. Check the current status and contact support with the displayed earning reference if you need help.
What should I send support?expand_more
Send the earning reference displayed in History and describe the issue. Do not send passwords, session tokens, or payment credentials. The reference lets support locate your permitted status and release timeline.