Holdback & release
Earned cashback is held for a period and then released, protecting against reversals.
How holdback workslink
Some listings confirm conversions immediately but hold the Koins for a listing-specific period (commonly 30 days) before crediting them to your wallet. Holdback exists because vendors allow refunds and cancellations — holding the credit until the refund window passes protects everyone from clawbacks on money that never settled.
Held Koins are released automatically on a scheduled cycle once the holdback date passes, and you get a notification when they land. Released Koins count toward your loyalty tier and are immediately spendable.
Reversals during holdbacklink
If a purchase is refunded or cancelled while its Koins are still held, the conversion is cancelled outright — the held Koins are simply never credited, and nothing is deducted from your wallet. Only cashback that was actually paid out can be clawed back by a later reversal.
Frequently asked questions
Where do I see held Koins?expand_more
On your History page each conversion shows its status; held conversions show as confirmed with their release date pending. They are not part of your spendable balance until released.
Can a release be delayed?expand_more
Releases run on a schedule (several times a day). If your account is under a temporary earning suspension, releases pause until it is lifted.