Cashback did not appear
Most "missing" cashback is either still in flight or lost attribution at purchase time. Work through this checklist before raising a dispute — and raise the dispute if none of it explains the gap.
First: check the timinglink
- check_circleNetworks typically report purchases within minutes to 72 hours. Before that, nothing will show at all.
- check_circleA reported conversion may sit as PENDING until it is confirmed — that is normal, not missing.
- check_circleConfirmed conversions on holdback listings show their Koins as held until the release date passes.
Then: check the attributionlink
- check_circleDid the purchase start from Visit & Earn or your copied tracking link? Direct visits to the vendor cannot attribute.
- check_circleWas the purchase completed inside the listing's attribution window after your click?
- check_circleDid an ad-blocker or strict tracking protection strip the tracking parameters at the vendor? Try relaxed settings for the vendor domain on future purchases.
- check_circleDid you click a different affiliate's link afterwards? Networks attribute to the last click.
Then: check the offer's conditionslink
- check_circleOnly the rule's qualifying activities earn — for example, a listing may pay on new subscriptions but not on a free-trial start.
- check_circleEarning windows: one-time rules pay only your first qualifying event; recurring rules stop after their window.
- check_circleCaps: a per-user lifetime cap you have reached, or an exhausted listing budget, stops further earning (the conversion records show the reason).
Raise a disputelink
If the purchase should have earned and still shows nothing (or was rejected incorrectly), raise a dispute — disputes are reviewed by the Kariant team against the network's records.
- 1Open History from your Kashback navigation.
- 2Find the conversion (or note its absence) and select Raise a dispute.
- 3Include the order details: vendor, purchase date and time, amount, and the plan purchased. An order confirmation reference helps enormously.
- 4Track the dispute's status on the same page; you are notified when it resolves.
Frequently asked questions
How long should I wait before disputing?expand_more
Give the network 72 hours to report. If nothing has appeared by then and the attribution checklist holds up, raise the dispute — earlier disputes just wait on the same network data.
My conversion shows as rejected — can that be reversed?expand_more
The rejection reason is shown on the conversion. If you believe it is wrong (for example, you did qualify), raise a dispute from the History page with your order details.