Kontinue — your seeker pipeline

Submitting an inquiry on a brand detail page creates a lead shared between you and that franchisor. As the franchisor moves your application through stages you get real-time notifications, and every change is recorded on the lead’s timeline.

Appointments (like discovery-day bookings) are scheduled against the same lead, and Messages holds your direct conversations — both reachable from /kontinue and /messages.

Conversations carry documents too: attach PDFs, images, and Word or Excel files (up to 10 MB each) directly in a message thread with a franchisor — attachments appear inline with the conversation for both sides.

Threads are live in both directions: a typing indicator shows when the franchisor is writing, and your messages show a read indicator once they have been read on the other side.

The Discovery Day page (/discovery-day) lists live events published by franchisors — date and time, format, and available spots — with one-tap RSVP; your RSVP lands in the franchisor’s command center in real time and raises their bell. Events a franchisor invited you to carry a “You’re invited” badge (the invite also emails you and raises your bell), full events show as Full and stop taking RSVPs, and you can cancel an RSVP any time — the seat is released and the franchisor is notified. If a franchisor cancels an event you had confirmed, you are notified too.

When you book an appointment, the dates and time slots you can pick come from the franchisor’s published availability: the weekly windows they’ve opened, minus any dates they’ve blocked, respecting their minimum-notice and how-far-ahead rules. If a franchisor hasn’t published a schedule yet, a standard business-hours window is offered instead.

Booking opens once your lead has a franchisor assigned. Until then the Book action is disabled with a note explaining why — so every appointment you schedule reaches a real franchisor on the other side.

You get an email receipt the moment you submit an inquiry — including as a guest (guests also get a link to create a free account and track the inquiry at /kontinue). From there, every stage change the franchisor makes emails you with the new stage and a direct link to your lead.

Quotes land in your inbox when a franchisor sends one, and appointments are confirmed by email to both sides when booked — with automatic reminder emails roughly 24 hours and 1 hour before the scheduled time. Cancellations and reschedules are emailed too. Confirmation emails carry a calendar (.ics) attachment, so bookings and discovery-day RSVPs drop straight into your calendar app.

In-app, the same events raise bell notifications; the full feed lives at /notifications.

A lead is visible only to you, the franchisor you contacted, and platform administrators. Your activity timeline is participant-scoped — other seekers and other franchisors can’t see it.