Franchisee Hub & support tickets
Once you operate a unit (or a brand moves your deal into its late stages), the Franchisee Hub at /franchisee carries announcements from your brand, and /franchisee/support is where you raise tickets with your franchisor and follow them through.
Announcementslink
Brands you operate under publish announcements — policy updates, brand standards, network news — into your hub. Opening one records that you have seen it; some ask for an explicit acknowledgement. That record protects both sides: the brand knows what reached you, and you can show what never did.
Raising a ticketlink
Pick the brand (your real memberships are listed — there is no free-text field to get wrong), choose a category, and describe the issue. Each category shows a response-time target; those targets are Kariant platform defaults, stated as such, not a commitment by an individual franchisor.
The ticket thread keeps the whole conversation in one place, and its status (open, in progress, waiting on you, resolved, closed) is always visible. If a resolved ticket was not actually fixed, reopening it continues the same thread rather than starting your story over.