Send a broadcast
Broadcasts message many contacts at once on a channel — with audience filters, per-recipient eligibility checks, and honest delivery stats.
Create a broadcastlink
- 1Go to /broadcasts and choose New Broadcast.
- 2Pick the channel/account and compose the message (text, buttons, links).
- 3Target the audience: filter your leads by tags and status rather than blasting everyone.
- 4Review the estimated Koin cost, then send now or schedule.
Eligibility and the 24-hour windowlink
On Meta channels (Instagram, Messenger, WhatsApp), each recipient is checked against the platform's messaging window at send time: contacts who have not messaged you recently are skipped rather than risking policy violations. WhatsApp can bypass the window by using an approved template message — see the messaging-window concept doc.
Skipped recipients are reported in the broadcast stats, so sent/failed/skipped numbers always add up.
Frequently asked questions
Why were most recipients skipped?expand_more
They were outside the 24-hour messaging window on that channel. Re-engage them where rules allow (WhatsApp templates, email) or wait for fresh inbound engagement.