Work the unified inbox
The inbox (/inbox) unifies conversations from every connected channel so a human can step in exactly when it matters.
Human handofflink
Opening a conversation and taking over pauses automation for that contact — the bot stays silent while you talk. Resume automation with one switch when you are done. Flow handoff steps land conversations here flagged for attention.
AI-suggested replieslink
For any conversation you can ask for an AI-suggested reply drafted from the transcript. You edit and send it yourself — suggestions never auto-send from the inbox.