Review campaigns & vendor responses

The review form on your listing is gated on review authorization. A buyer who wants to review you first requests authorization — adding your product to their Workspace sends the request — and it lands in the Review Authorizations queue on your Partner Dashboard. Approve the people who are genuinely registered users of your product and reject the rest; an approved authorization is what stamps their published review with the verified-reviewer badge buyers weigh.

Every submitted review travels Kariant’s secure server path and lands as pending — no review displays the instant it is submitted. A Kariant moderator approves it before it publishes to your detail page and your public reviews page, and your average rating and star breakdown update when it goes live. Moderation decisions are Kariant’s, applied equally: you cannot remove an authentic negative review, and nobody can flood your listing with unmoderated ones.

Review Studio at /partner/solutions/performance/review-studio lists every review across all of your listings with its response state. Write a response once and it publishes under that review — attributed to your team — on your public detail page, whichever vertical the listing lives on: software, AI tools, or services. Replies made within 48 hours of the review appearing are credited toward your Review Champion badge (recognition only — platform actions never pay Koins, policy since 31 July 2026); a later reply still publishes, it just is not credited toward the badge.

Once enough response data exists, the reviews section on your detail page shows your track record — response rate and median response time — computed from real recorded responses. The line does not appear until there is data behind it, so an early, consistent response habit is what builds it.

Review campaigns — outbound review requests to your own customers via email, shareable link, or QR — are account-scoped by design: a campaign and its recipient list belong to the partner who created it, are never readable by another partner, and cannot be re-homed onto a different account. The self-serve campaign builder is not live in the console yet; until it ships, the working playbook is the one above — approve authorizations promptly and point registered customers at your listing so they can request authorization and review you.